FAQs

Here are some frequently asked questions by our customers during shopping. If you do not find the answer to your question below, feel free to write to us at support@luxurybrandusa.com. We will be delighted to answer your question..

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  • SHOPPING
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SHOPPING

Yes, all products are original and sourced directly from the brands' stores or authorized retailers in the USA.

Products purchased from stores are sent with an invoice. However, for products purchased from online stores, a receipt or invoice is not available.

Shipping and customs fees are included in the price of all products, so no additional payment is required upon delivery.

Yes, you can contact us via our support lines for products not listed in our online store. We would be happy to assist you.

Products, especially shoes, are shipped without boxes to reduce shipping costs. However, if you request boxed delivery, an additional fee will be applied. You can contact our support lines for boxed delivery information.

All watches are shipped with free boxes provided by the stores. The brands' original boxes can be obtained for an additional fee and added to your order. You can contact our support lines for boxed delivery information.

Branded watches come with a 2-year international warranty. To receive warranty service, you can contact the authorized distributor in your country. Other product categories do not come with any brand-provided warranty. Please contact our support line for more information.

You can add a dust bag to your cart for an additional fee for products. However, dust bags are not available for some products. Please contact our support line for more information.

RETURNS & EXCHANGES

Returns and exchanges are not accepted for orders delivered outside the USA. The products are specially shipped from the USA to your address and pass through customs. Due to the personalized nature of this shopping service, returns and exchanges are not possible. However, for purchases made within the USA, return and exchange options are available.

PAYMENT AND DELIVERY

The stock availability of the products you ordered is first checked in the store. The sourcing process takes 2-7 business days. Once sourced, the shipping process begins.

Your order will be delivered within 10-15 business days after it is processed and shipped.

Once you've completed the payment for the items in your cart, a confirmation message will be sent to your email address.

You can pay for your orders using a credit card or installment payment options, or via bank transfer/EFT. Your card must be enabled for international transactions.

We do not offer a cash-on-delivery option.

On the "View Cart" page, you can enter your coupon code in the "Coupon Code" field to benefit from our discounts.

MEMBERSHIP

No, you can shop on our site without becoming a member. However, becoming a member allows you to track your orders, take advantage of special promotions, and view your order history.